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Shipping and Delivery

DO YOU SHIP WORLDWIDE?

We offer insured and tracked shipping to locations all around the world!

Delivery takes 10 to 25 business days, depending on your location and may be affected by holidays and peak seasons, and customs delays.

SHIPPING CONFIRMATION

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

INTERNATIONAL SHIPPING

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays): 

  1. a) USA ~ 10 to 20 business days (tracking system available)
  1. b) Rest of the world ~ 10 to 25 business days (tracking system available & varies)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.

DELIVERY

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be made available to you.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances, processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

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